Commitment to Excellent

About Counterforce > Commitment to Excellent

Commitment to Excellent

CMSB is committed to provide quality service that meets customers expectations at all times. Relentless in the pursuit of excellence, we have achieved these quality standards as a testimony of our commitment:

CSAA Five Diamond Central Station Award

At CMSB we totally subscribe to the "PEOPLE MAKES THE COMPANY" approach towards creating and maintaining ultimate customer satisfaction.

From the variety of personalities and skills levels of applicants, we look for people who have the ¡°Pennsylvanian Dutch¡± work ethic, people who take pride in their work and who will do a good job simply because that¡¯s the only way they know how to work.

That¡¯s why most of our operators are chosen from the ranks of physically challenged people or people who have physically challenged dependents to look after, these people are not new in terms of facing and overcoming any challenges and adversity.

These applicants must be compatible with all existing operators, intelligent and trainable. They must also pass a rigorous written test and background check.

About CSAA Five Diamond Central Station Certification

The Central Station Alarm association (CSAA) is a 54 year old non-profit trade association that represents the major burglar and fire alarm central monitoring stations. CSAA is located in Vienna, Virginia outside of Washington D.C

This certification testifies that 100% of our central station operators have achieved proficiency and certification by passing CSAA Central Station Operator Training Course Level 1. This course covers virtually all phases of central Station Operator communications with customer, law enforcement, fire and emergency service communications centers. This critical area of communications is the life-saving link between the residents or business properties and law enforcement, fire and emergency services in local areas.

In order to achieve the "Five Diamond Certification" each and every operator must have not only passed the course, but demonstrate :

1. Proficiency in alarm verification, which helps reduce false alarm;

2. Proficiency in communications with Public Service Answering Points, such as the
Emergency 999 centers;

3. Knowledge of electronic communications equipment, including radio ect;

4. An understanding of the codes and standards of such organizations as Underwriters Laboratories, Factory Mutual, the National Fire Protection Association and others;

5. Proficiency in the area of emergency preparedness under a wide scenario of possibilities.

In additional, Five Diamond companies have demonstrated an exceptionally high degree of responsibility to their local community and their customers through investment of time, money and commitment to 100% quality operator training.

There are approximately 2,700 central stations in the United States. Of this group, fewer than one hundred central stations have achieved the "Five Diamond Certified" status.

Counterforce is currently the only Central station in Asia to achieve this standard.